HALSA NATURAL SLEEP WARRANTY

Repair or Replacement Coverage

If a defect that is covered by this warranty is discovered during the period of the warranty, Halsa will repair or replace (at our option) the defective item within a reasonable period of time.

20 YEAR LIMITED WARRANTY

WARRANTY TERMS: FIRST 10 YEARS NON-PRORATED. SECOND TEN YEARS PRORATED FROM DAY ONE.

FOUNDATIONS

  • Splits in wood frame;
  • Squeaks, rattles or noises;
  • Loose or broken slats;
  • The frame should include a centre support for double, queen and king sets.

MATTRESSES

  • Stitches pulled out of the quilting;
  • Body indentations of 1.5” or greater;
  • Excessively lumpy feeling.

ISSUES NOT COVERED: Stains, soiling or burns, damage caused by moving, comfort preference beyond 90 days, sheet fit, any odours from fabrics and raw materials, damage due to abuse, structural damage (due to improper bed frame or foundation), sagging: your mattress must be continuously supported by a matching foundation, or equivalent, and an appropriate frame.

3 YEAR LIMITED WARRANTY COVERAGE

WARRANTY TERMS: 3 YEARS NON-PRORATED

PILLOWS

  • Defective stitching;
  • Clumping of filling;
  • Excessive loss of loft.

PROTECTORS

  • Defective Stitching;
  • Broken elastics.

COMFORTERS

  • Defective stitching;
  • Defective quilting;
  • Clumping of filling.

ISSUES NOT COVERED: Stains, soiling, burns, piling of fabric from washing, pillows and comforters that have been washed, comforters used without a duvet cover, shrinking of materials.

Halsa reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Halsa does not warrant that this product is suitable for any person’s medical condition. Halsa makes no warranty beyond what is outlined in this section. Halsa does not cover any transportation costs.