Shipping to most areas in Canada is no charge on purchases over $90. Shipping to areas outside regular delivery routes may carry a surcharge, if so, we will inform you of the amount of the charge before processing your order. We will strive to confirm your order within 48 hours. If the item you wish to order is not available or is on backorder, we will notify you of this and of the expected wait time. You can cancel your order if you contact us prior to your order being shipped. When your order is shipped, we will e-mail you notice of the shipping date, carrier and tracking number of your order. For large items such as mattresses, we will follow-up with you to ensure you received the product and were successful with assembly. Sleeptek mattress assembly is relatively easy and instructional assembly videos are available for viewing in our Care & Assembly Instructions webpage and on the Sleeptek website.
If you live in the greater Okanagan Valley, from Penticton to Kelowna to Vernon and Armstrong, delivery of your mattress, foundation or bedframe, is offered at no charge. This includes assembling and installing your new mattress on your own foundation or bedframe or one you purchase from Halsa Natural Sleep. Instructional videos are available if you wish to assemble your own mattress. Occasionally we have deliveries outside the Okanagan Valley, and can offer discounted or free delivery to these areas; please call us to inquire. We will do our best to accommodate your preferred delivery time and it is our policy to provide you with one hour window for our arrival at your home. If you wish us to remove and dispose your old mattress, we will take it away for a fee of $18. Old used mattresses are either recycled, taken to a waste transfer station, or in rare cases where the mattress qualifies, donated to a local charity.