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Frequently Asked Questions

Where are your mattresses made?

Our Sleeptek and Green Latex mattresses are made in Ottawa and Vancouver, Canada. The certified organic raw materials used to make the mattresses come from Sri Lanka and South America.

What is the ILD (Indentation Load Deflection) of your latex/rubber mattress cores?

What is the ILD (Indentation Load Deflection) of your latex/rubber mattress cores?

Sleeptek ILD ratings Green Latex ILD ratings
Extra Soft N/A 14-18
Soft 20-22 25-30
Medium 32-35 35-40
Firm 38-42 44-50

ILD is a measurement that provides an indication of how soft or firm a mattress will feel. A lower number indicates a softer feel that a higher number. ILD is a measurement of the number of pounds of pressure required to indent 4″ of latex by 25% using a 50-sq. inch indentation.

Does Halsa Natural Sleep have mattresses with the different ILD ratings for me to try?

Yes. Our display mattresses and toppers are set up with different levels of firmness and we have samples of organic latex from extra soft to firm.

What if I like a soft ILD mattress and my partner likes medium?

Queen and King size mattresses are customizable to suit each of you. So, if you want soft on your side and your partner wants medium on theirs, it will be made that way. That way, you both get a good night’s sleep.

How long will a latex/rubber mattress last?

Typically, the lifespan will range from 15 to 25 years; it will be affected by several environmental factors, weight of the sleepers, the foundation used and certain chemicals.

Do you have an exchange policy if we don’t like the mattress we buy?

Yes. With Sleeptek Kama mattresses, during the first six months from the date of purchase, you have the option to purchase a new mattress core (one time only) that has the level of firmness you want, essentially at below their cost of production, $150 per side for 4” cores and $300 for 6” cores. You can do this through Halsa Natural Sleep or Sleeptek. You keep the original core which came with the mattress. Green Latex mattresses sold at Halsa Natural Sleep have a 30-day (one time) core purchase option for 6” cores at $300, which must be done through Halsa Natural Sleep.

What agents or chemicals are added to the latex/rubber layers?

The latex/rubber is made using the purest method of production, the Dunlop process, which requires minimal vulcanizing agents. From 3 to 6% zinc oxide is added depending on the firmness of the latex/rubber.  No other agents, glues or chemicals are added.

Is your latex/rubber Dunlop or Talalay? What’s the difference?

The Dunlop process is used to make Sleeptek and Green Latex mattress cores. It is the most natural way of producing latex/rubber cores and guarantees a purer latex/rubber. The Dunlop process occurs in the country of origin and doesn’t require stabilizers to transport the organic rubber sap to a different country. The Dunlop process does not require the use of glues to assemble the mattress cores. The Talalay process generally results in a mattress core that is a little softer with a slightly more enveloping feel than Dunlop. Talalay will have a more consistent degree of firmness throughout, but long term durability may be compromised. Neither Talalay or Dunlop are necessarily ‘better’ than the other, they both offer some advantages.

Do your mattresses contain man-made fire retardants?

Our Sleeptek mattresses do not contain any man-made, synthetic or toxic fire retardants; they are wrapped with a quilting using dense layers of organic wool which allows them to pass all American and Canadian fire regulations. The Green Latex mattresses utilize a mattress cover which has an organic cotton exterior and a non-organic liner that allows it to pass the Canadian mattress combustion test.

Do your mattresses or accessories off-gas?

Although there is no off-gassing of man-made chemicals, natural materials can have a faint scent that some people will notice. When a mattress is opened for the first time the natural scents are minimal and dissipate after a few hours of exposure to the air.

What internationally recognized standards of certification do your products meet?

  • Global Organic Latex Standard (GOLS)
  • Global Organic Textile Standard
  • Eco Institut

See our Materials and Certifications Page for full details and Certificates

Can I order a custom size mattress?

Yes. An additional charge will apply to custom size orders. Please call us directly for a quote.

What type of bed frame or foundation do I need to support your mattress?

A firm breathable base that provides proper support to the mattress is required to ensure your mattress warranty is in effect. Organic latex/rubber mattresses weigh more than most man-made foam or innerspring mattresses, and require a strong base that will support the mattress with no deflection or sagging. For more detail please contact us.

Do you sell waterproof mattress pads or protectors?

No. Our organic cotton protectors and wool moisture pads are not waterproof. Our organic mattresses and accessories are breathable by nature and covering them with a waterproof cover will greatly reduce this benefit to the sleeper. Our wool moisture pad will provide protection from liquid for up to 4 hours, allowing you some time to remove the pad and wash it. The cotton protectors will provide protection from moisture and stains.

What type of mattress works best with adjustable beds?

Latex/rubber mattresses are an excellent choice to work with adjustable beds. Other mattresses will work, but some are more effective than others. Not all coil and innerspring mattresses will work well. We do not recommend using a mattress over 10 inches in thickness.

What if I have a problem with my adjustable bed?

Leggett & Platt have a toll-free number for you to call and trained technicians (see our Care & Assembly page) for warranty and service on their adjustable beds.

If I buy an adjustable bed or mattress, is there a charge for delivery and set up?

Within the Okanagan Valley (Penticton to Vernon and all points between), delivery and set up of your adjustable bed or mattress is complementary. If you are outside this area but still in British Columbia, please contact us to confirm if there would be any set-up charges. Shipping (with no setup) is complementary throughout most of Canada. If you require set up outside of the Okanagan, white glove service may be available for a fee, please contact us to inquire if it is available in your area.


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